Privacy Policy

1. What Information We Collect

We may collect the following information from you:

• Personal details: name, email, phone number, and address

• Dog information: dog’s name, age, breed, vaccination status, and behavioural history

• Booking information: training services booked, payment details, attendance records

• Communication history: emails, messages, phone calls or notes from consultations

• Media: photographs or videos taken during training (see Section 6)

We only collect information directly from you or your authorised representative.

2. Why We Collect This Information

We collect your information for the purposes of:

• Providing and managing training services

• Responding to enquiries and providing customer support

• Confirming eligibility for certain classes (e.g. age, vaccination status)

• Maintaining safety for all class participants

• Processing payments and managing bookings

• Sending class reminders, updates, and relevant information

• Marketing (with your consent)

3. How We Store and Protect Your Information

We store your information securely, using password-protected digital platforms and secure third-party booking systems where applicable.

We take reasonable steps to:

• Protect personal data from misuse, loss, or unauthorised access

• Restrict access to personal information to authorised team members only

• Dispose of information no longer needed securely

If a data breach occurs that is likely to result in serious harm, we will notify you and the OAIC (Office of the Australian Information Commissioner) as required by law.

4. Disclosure to Third Parties

We do not sell, trade, or rent your personal information.

We may disclose information to:

• Our trusted service providers (e.g. online booking platforms, payment processors) where required to deliver services

• Veterinarians or animal care professionals in case of emergency

• Law enforcement or regulatory authorities, if required by law

All third parties must comply with privacy and security standards.

5. Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or outdated information

Please contact us in writing, and we will respond within a reasonable timeframe.

6. Media and Marketing Consent

Photographs or videos may be taken during classes and may be used for promotional purposes (e.g. website, social media, newsletters). You may opt out at any time by contacting us in writing.

We may send you occasional marketing emails (e.g. class updates or tips). You can unsubscribe at any time.

7. Website and Cookies

Our website may use cookies to improve your browsing experience and track user interactions anonymously (e.g. via Google Analytics). You can disable cookies in your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or would like to make a complaint, please contact:

Side By Side Dog Training
jane@sidebysidedogtraining.com.au
0468691169